Privacy Policy
Last updated: February 2025
Introduction
TrueSignal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, company name)
- Integration credentials (GoHighLevel API keys, Meta Ads access tokens)
- Usage data and analytics
- Communications you send to us
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Monitor your lead flow between Meta Ads and GoHighLevel
- Send you alerts and notifications about lead discrepancies
- Respond to your comments, questions, and support requests
- Send you technical notices and security alerts
Data Security
We implement appropriate technical and organizational measures to protect your personal information. All API credentials are encrypted at rest using industry-standard encryption. We use secure HTTPS connections for all data transmission.
Third-Party Services
Our service integrates with third-party platforms including GoHighLevel and Meta (Facebook). Your use of these integrations is subject to the respective privacy policies of these services. We only access the minimum data necessary to provide our monitoring service.
Data Retention
We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for data processing
- Export your data in a portable format
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: team@truesignal.co
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.